Community Manager & PR Coordinator

Community Manager & PR Coordinator taking on a variety of roles for multiple teams within Tencent's TiMi Studio Group working on properties such as Call of Duty: Mobile, Arena of Valor, Pokémon Unite, and Contra Returns.

Duties/Accomplishments include:
• Created entire user sentiment & data gathering program for company from ground up that has been used to perform user discussions, surveys, private interviews, and playtests
• Wrote copy for community announcements, developer vlogs, social media posts, and PR efforts
• Created standardized process documentation for teams to work from covering all aspects of various tasks
• Created video training presentation on the role and importance of community management that was sent out to entire company
• Recorded developer vlogs to promote TiMi products
• Trained and lead teams covering various community related tasks
• Liaised between the company and community/influencers to resolve important issues as quickly as possible
• Built entire Discord community for Call of Duty: Mobile, working closely with community members, that was then handed off to publisher after launch, now numbering in the hundreds of thousands of users
• Built reporting tools & methodology for sentiment gathering of TiMi games
• Built a task assigning and tracking system for various projects
• Built content calendar system with easy to use templates